Terms and Conditions

Terms of Website Use:
Please read these terms carefully before you start to use the site. By using our site, you agree to these terms of use and to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Made to Order Goods: 
1.1 Bespoke Items:
Frankie Lynn loves receiving orders for bespoke items. A lot of careful preparation and labor is spent on making your custom orders extra special, including special features and finishings. Lead times for completion of bespoke orders may vary according to the item requirements; however, our usual time frame is to have the items completed within 3-4 weeks from the date the order is placed.

Customer Service:
Excellent customer service is our highest priority. We hope that you are thrilled with your purchases but if for any reason your are unsatisfied with our service and wish to make a complaint then please follow the process below;
Written Complaints:
If you wish to put your complaint in writing, then please email: msfrankie.lynn@gmail.com and include full details about your complaint.
We will aim to respond to you in writing as quickly as possible. Please note that our maximum time frame for written responses is 14 days (if you receive an 'out of office notification with a specified date of return then you will receive a response within 14 days of this date).

Terms of Use for Customer Reviews:
Frankie Lynn would love to hear your views about any of our products available to purchase from the website. We have a customer rating and review feature on the website so that you have the opportunity to share your experiences with our brand. However, we will not tolerate any abusive language in any review features or any comments that may bring the brand into disrepute. If these terms are breached then Frankie Lynn reserves the right to remove your comments from the website.

Privacy Policy:
At the Frankie Lynn Emporium, we take a great deal of care to ensure that information which we obtain about you is treated appropriately and in accordance with the 'Data Protection Act 1998'. We will not sell your information to any 3rd parties.

We use the information that we collect about you to;
Process your order expeditiously and efficiently.
To facilitate delivery we may have to pass on your address to our 3rd party couriers. If you have provided telephone details we will pass these to our couriers so that they can contact you directly in the event of a query.
Contact you regarding forthcoming offers via email only.
Call you by telephone in relation to a particular order that you have made.
Credit card details and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.

We may use contact information for payment recovery or to investigate any possible deception in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be requested to disclose information concerning you if requested to do so by the police.

Our Security Measures:
We invoke a security software technology, Secure Sockets Layer (SLL) whenever you enter personal information on www.frankielynnemporium.com to ensure that you enjoy a safe online experience. The SSL software encrypts your information to prevent the decoding and misuse of your information by unauthorised individuals.

Our Privacy Policy:
Frankie Lynn adheres to the highest standards of ethical practices in all our operations and is dedicated to protecting the privacy of all visitors to www.frankielynnemporium.com.

Gathering & Use of Information:
While we don't require personal information to obtain general access to our website, Frankie Lynn collects information voluntarily provided from our visitors. We record and store you email address. Please be assured that the personal information collected is protected from public access and Frankie Lynn does not rent or sell any of the information collected to third parties. The information you provide assists us to meet your needs, improve our products and services and helps us to ensure that www.frankielynnemporium.com can continue to offer you the best internet experience possible. Please note that any information you submit implies consent for use of the information. After you register with us, with your permission, we may occasionally send you information and promotional materials on Frankie Lynn products and services that might be of interest to you. If you prefer not to be contacted by us in the future, you can request to be removed from our mailing list at any time by sending an email to msfrankie.lynn@gmail.com with the header 'please remove from mailing list'.

Frankie Lynn websites may contain 'links' to other websites. We make every effort to only link to sites which share our high standards of privacy practice.

Intellectual Property Rights:
Frankie Lynn is the owner or the licencee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the World. All such rights are reserved.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from our licensors.

Our Site Changes Regularly:
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Viruses, Hacking and other Offences:
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing you identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damaged caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other propriety material due to your use of our site or due to your downloading of any material posted on it, or on any website linked to it.

Trade Marks:
Frankie Lynn's Emporium is a UK register trademark of Frankie Lynn.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.